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Our Policies
To keep the experience safe, respectful, and manageable, the following policies apply to all visits, appearances, and interactions.
General Program Policies
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All visits are subject to availability, scheduling, weather, venue approval, pony welfare, and operational discretion.
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We reserve the right to:
approve or deny participation
limit interaction
adjust schedules
reschedule or cancel appearances
end any interaction at any time
modify how visits are conducted based on safety or welfare needs
Location Policy
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All program activities take place at approved locations only.
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We do not offer:
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in-home visits
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unsupervised drop-ins
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guest-selected locations without review
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unapproved environments
Supervision Policy
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All interactions with Princess must be supervised by an authorized handler or program representative.
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Guests may not:
handle Princess without permission
feed Princess without approval
bring their own treats or food
crowd, chase, restrain, or startle Princess
allow children to interact without supervision
bring dogs or other animals into the interaction area unless explicitly approved
Child Supervision Policy
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Children must be supervised by a parent or responsible adult at all times.
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The program reserves the right to limit or stop a child’s interaction if behavior is unsafe, disruptive, or not appropriate for the setting.
Pony Welfare Policy
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Princess’s wellbeing comes first.
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If at any time we determine that Princess needs a break, less stimulation, a change in setup, or the end of an appearance, we will make that decision immediately.
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This includes situations involving:
heat
weather
noise
crowd behavior
schedule strain
transport issues
health, comfort, or welfare concerns
No Guarantee Policy
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Participation in this program does not guarantee a specific emotional, mental, or personal outcome. Experiences vary by person.
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We do not guarantee:
a therapeutic result
a specific amount of interaction
admission to every event
availability on demand
ongoing access to the program